Website and supporter privacy notice
About this notice
This notice explains how The Abingdon Bridge (TAB) uses personal information when you:
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visit our website;
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contact us with a general enquiry;
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subscribe to our news or updates;
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make a donation;
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fundraise for us;
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enquire about volunteering;
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attend or enquire about an event; or
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otherwise support or express an interest in our work.
If you are referred to TAB or receive counselling, mental health or wellbeing support from us, please see our Client Privacy Notice instead. It explains how we use information relating to our clients, including sensitive information about health and wellbeing.
Who is responsible for your information?
The Abingdon Bridge is responsible for deciding how your personal information is used. In data protection law, this means we are the data controller.
You can contact us at:
The Abingdon Bridge
3 Market Place
Abingdon
OX14 3HG
Email: info@theabingdonbridge.org.uk
Telephone: 01235 522375
The Abingdon Bridge is a registered charity in England, charity number 1160080.
What information do we collect?
The information we collect depends on how you interact with us.
It may include:
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your name;
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your email address;
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your postal address;
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your telephone number;
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information you provide when contacting us;
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your newsletter and communication preferences;
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information about donations you make to us;
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information needed to claim Gift Aid, where applicable;
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information you provide when enquiring about volunteering, fundraising or supporting TAB;
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information connected with events you attend or enquire about; and
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other information you choose to give us.
If you make a donation directly to TAB, for example by standing order, we may receive the payment information needed to administer your donation.
If you donate online through a payment provider such as JustGiving or PayPal, your payment details are collected and processed by that provider. TAB does not normally receive your full debit or credit card details. We may receive information about your donation and, depending on the choices you make, your name and contact details.
Information collected when you use our website
When you visit our website, some technical information may be collected automatically. This can include:
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your IP address;
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the type of device and browser you use;
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pages you visit;
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the date and time of your visit;
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how you arrived at our website; and
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information collected through cookies or similar technologies.
We use this information to operate and protect our website and, where you have agreed to optional analytics, to understand how people use it.
How do we get your information?
Most of the personal information we use is provided directly by you.
For example, you may give us information when you contact us, subscribe to our newsletter, make a donation or enquire about volunteering.
We may also receive information from organisations that help you support us. For example, JustGiving or PayPal may provide us with information about a donation.
Technical information about use of our website may be collected automatically by our website and analytics providers.
Why do we use your information?
We only use personal information when we have a valid reason to do so.
What we use your information for | Why we are allowed to use it |
|---|---|
Using optional website analytics | Your consent, where consent is required |
Operating, maintaining and protecting our website and systems | Our legitimate interests in running a secure and effective website |
Organising events and communicating with attendees | Our legitimate interests in running and managing our activities |
Responding to volunteering, fundraising or other offers of support | Our legitimate interests in managing and developing support for our charity |
Sending newsletters and fundraising or supporter updates you have asked to receive | Your consent |
Keeping financial, Gift Aid and other records required by law | Compliance with our legal obligations |
Administering donations and keeping donor records | Our legitimate interests in managing donations and supporting our charitable work |
Responding to enquiries and requests | Our legitimate interests in communicating with people who contact us |
Where we rely on our legitimate interests, this means we have a genuine reason for using the information which is necessary for our work. We consider whether using the information could unfairly affect your privacy and your rights before relying on this basis.
We will not use your information for an unrelated purpose unless we have a lawful reason to do so.
Newsletters and other communications
If you sign up to receive our newsletter or other supporter communications, we will use your contact details to send them to you.
Where we rely on your consent, you can change your mind at any time.
You can unsubscribe by contacting us at info@theabingdonbridge.org.uk.
Unsubscribing will not stop us contacting you where we need to do so for another reason. For example, we may still need to respond to an enquiry you have made or contact you about a donation.
We may keep a minimal record that you have unsubscribed so that we can make sure we respect your wishes in future.
Who do we share your information with?
We do not sell your personal information.
We sometimes use trusted organisations to help us operate our charity and website. Depending on how you interact with us, these may include:
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Wix, which hosts and supports our website;
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payment and fundraising providers such as JustGiving and PayPal;
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email and newsletter providers;
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website analytics providers such as Google Analytics;
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IT, cloud-storage and other technology providers;
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accountants, auditors, professional advisers or insurers where necessary; and
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government, regulatory, law-enforcement or other public bodies where we are required or permitted by law to provide information.
Organisations processing personal information on our behalf are only permitted to use it for the purposes for which we have engaged them and must protect it appropriately.
Some services, such as JustGiving and PayPal, may also use personal information for their own purposes. Where they do so, their own privacy notices explain how they use your information.
We only share the information that is reasonably necessary for the purpose concerned.
Information processed outside the UK
Some of the technology companies we use operate internationally, which means personal information may sometimes be processed outside the UK.
Where personal information is transferred internationally, we take appropriate steps to make sure it remains protected in accordance with UK data protection law.
Depending on the country and service involved, this may include relying on UK adequacy regulations or approved contractual safeguards.
You can contact us if you would like more information about the safeguards used for international transfers of your personal information.
How long do we keep your information?
We do not keep personal information for longer than we need it.
How long we keep information depends on why we collected it. For example:
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newsletter and supporter contact details are normally kept while you continue to receive communications from us;
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unsubscribe information may be kept so that we can make sure we do not contact you again against your wishes;
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donation, Gift Aid and financial records are kept for as long as required by applicable financial, tax and charity law;
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general enquiries are kept for as long as reasonably necessary to deal with the enquiry and any follow-up;
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volunteering, fundraising and event information is kept for as long as reasonably necessary to manage that activity and any related requirements; and
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website and analytics information is kept according to the settings and retention periods applying to the relevant website or analytics service.
We may keep information for longer where there is a legal, regulatory, safeguarding, insurance or other justified reason to do so.
When information is no longer required, we securely delete or anonymise it.
Cookies and website analytics
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to work properly or securely. Other cookies help us understand how people use our website so that we can improve it.
Where the law requires us to obtain your permission before using a cookie or similar technology, we will ask you first.
You can use our cookie settings to accept or reject optional cookies and change your choices.
We currently use Google Analytics to help us understand how people use our website. Google Analytics is only activated where the required permission has been given.
More detailed information about the cookies and similar technologies used on our website, including their purposes and duration, is available through our cookie settings.
Keeping your information safe
We take appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access or disclosure.
We limit access to personal information to people who need it for their work and expect our staff, volunteers and service providers to handle it appropriately and confidentially.
No method of storing or transmitting information can be guaranteed to be completely secure, but we regularly consider the measures needed to protect the information we hold.
Your rights
Data protection law gives you rights over your personal information.
Depending on the circumstances, you can ask us:
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for a copy of the personal information we hold about you;
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to correct information that is wrong or incomplete;
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to delete your information;
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to restrict how we use your information; or
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to provide or transfer certain information where the right to data portability applies.
If we use your information because you have given us consent, you can withdraw that consent at any time. This will not affect anything we lawfully did before you withdrew it.
Some rights do not apply in every situation. If an exemption applies or we cannot meet your request, we will explain why.
Your right to object
Where we use your information because of our legitimate interests, you have the right to object.
If you object, we will consider your circumstances and whether there is an overriding reason why we need to continue using the information.
You can also object to the use of your information for direct marketing at any time. If you do so, we will stop using your information for that purpose.
If you would like to exercise any of your rights, contact us at info@theabingdonbridge.org.uk.
We may need to ask for information to make sure we are dealing with the correct person.
We will normally respond within one month.
If you have concerns about your information
If you are unhappy with how we have collected, used, stored or shared your personal information, please contact us:
Email: info@theabingdonbridge.org.uk
Telephone: 01235 522375
Please tell us that you are making a data protection complaint so we can make sure it is handled appropriately.
We will acknowledge a data protection complaint within 30 days. We will investigate it appropriately, keep you informed where necessary and tell you the outcome without unnecessary delay.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Information about how to make a complaint is available on the ICO website.
Volunteering and job applications
This notice covers general enquiries about supporting or volunteering with TAB.
If you formally apply for a job or volunteer role and we need to collect additional information — for example references, employment information or information needed for a DBS check — we may provide additional privacy information explaining how that information will be handled.
Changes to this notice
We may update this notice from time to time, for example if our website, services, suppliers or legal responsibilities change.
The latest version will always be available on our website.
Last update: 13 October 2026