Protocol for working with clients face to face outdoors during the Covid-19 pandemic

As agreed by the Governance committee on May 28th

The Need

There are some young people who do not feel safe discussing their issues on the phone or online whilst they are at home.

There are some young people who are very anxious about meeting people again.

Consider the BACP guidelines for considering face to face work with a client

If for any reason online work is not possible, we recommend that you still consider the factors below:

  • the client's need and safety

  • your needs and safety

  • the context of the service

  • whether other options are possible and the ethical and practical risks of any decision

  • the known risk factors of age and any pre-existing health conditions for both yourself and your client

  • clients with particular needs who may not be able to engage using online platforms

  • if your clients could be putting themselves at risk during the journey to and from your premises


The Purpose

To better help young people who are struggling with their mental health who are unable to engage online or on the phone

The Procedure to follow

Draw up a list of clients to whom the above criteria applies. Record on each client’s record the reason for offering face to face sessions.

Write out a list of issues to talk through with the client before meeting face to face. This must include

  1. Prior to meeting explain about the coronavirus and the reason for special precautions. Answer any questions and reassure as appropriate. Check their understanding.

  2. Ask about their health status. Do they or anyone in the house have Covid-19 or Covid-19 symptoms. Is anyone in the house in a higher risk/shielding. Is anyone in their household self-isolating due to contact with Covid-19

  3. Explain about social distancing and why it is needed. Seek their agreement to maintain the 2metre social distancing.

  4. Explain that if you test positive for Covid-19 after your meeting the client is likely to be asked to self-isolate for 14 days.

  5. Verbal consent to the meeting must be recorded on Views demonstrating that you have gone through the above issues with the client

Ensure that your manager or appropriate person knows of your session and where you will be. Do not go to any isolated areas.

Use hand sanitiser before and after your meeting and wash your hands

An Oxfordshire charity which supports young people in challenging circumstances.

Registered Charity Number 1160080

Registered at 19 Bridge Street Abingdon OX14 3HN