Policy for face coverings.

8th August

Updated Sep 26th

TAB guidelines with respect to the wearing of face coverings when doing face to face work with clients

New guidelines from the government on 31st July suggest that the use of face coverings may be appropriate for clients receiving face to face therapy, to ensure the safety of therapist and client. There is no specific government guidance for counselling.




TAB is following the BACP guidelines



Even though the 2-metre distance is possible, due to the prolonged face to face contact, the member of staff and client are at an increased risk of contracting Covid-19. TAB is requesting all members of staff wear a face covering when seeing a client face to face. In exceptional circumstances, with the agreement of staff member, client, and manager this will not be enforced.

It is always mandatory for staff to wear a face covering, this applies to all communal areas and during staff meetings.

It is also mandatory for both staff and client to wear a face covering when at the Charter unless the person is exempt. Once inside the room there should be a discussion about the wearing of face coverings. In exceptional circumstances only is it allowable for the face covering to be removed for the session.



TAB is requesting the use of face coverings for all clients receiving face to face support

There are circumstances where wearing a face covering is not appropriate. People are not expected to prove that they are exempt from wearing a face covering

There are exceptions to wearing a face covering. For example

*If wearing one causes the client severe distress

*If the client is unable to wear a face covering due to physical or mental health impairment.

The staff member should agree if an exception should be applied to a client.

Volunteers and Visitors

The wearing of a face covering is mandatory at all times for volunteers and visitors to both the Charter and no 19 Bridge Street.



At the initial triage call the wearing of face masks will be discussed. If a client wishing to have face to face support refuses to wear a mask (and is not exempt) they will be advised that only online support is available.


This policy will be kept under weekly review.

An Oxfordshire charity which supports young people in challenging circumstances.

Registered Charity Number 1160080

Registered at 19 Bridge Street Abingdon OX14 3HN